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Au Fil Du Jour will process your online order within 2-7 business days, given they are in stock. We ship Monday through Friday. As soon as your order leaves our hands, you will receive tracking details in your inbox. If you need your order faster, please contact us at orders@annickm.com, and we’ll do our best to accommodate your request!
We hope you love your Au Fil Du Jour products, but understand if you’ve received something and realize it’s not quite the right fit for your home. It is important to us that every Au Fil Du Jour product you choose to live with is the right fit for your space, and we are happy to offer an exchange or store credit on Au Fil Du Jour products in their original, unused condition returned within 14 days of their delivery according to their tracking receipt. All return shipping costs are the responsibility of the customer. If you are ready to initiate a return or exchange, please email orders@AnnickM.com
Due to the handmade nature of Au Fil Du Jour products, we embrace slight variations in color and design. We celebrate these as a sign of a truly unique, handcrafted piece. When ordering multiples we do our best to make sure the pieces match as closely as possible.
Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. Please note that the safe arrival of returned products is also the responsibility of the customer.
If an item is returned without prior approval, or if an item arrives and does not meet our return policy requirements, we have the right to deny a return or exchange.
We cannot accept returns of Au Fil Du Jour products purchased through other vendors. If you purchased Au Fil Du Jour products through one of our retail partners you will have to reach out to their customer service team and are subject to their return policy.
If an online order is returned to sender and confirmation of a correct address cannot be made within 14 days or if a storefront order is failed to be picked up after 14 days, the order will incur a 15% restocking fee and be refunded to the original payment method. It is the responsibility of the customer to provide a correct shipping address and to arrange to pick-up storefront orders within our storefront hours. Any changes or adjustments that require additional shipping costs will be the responsibility of the customer.
We are unable to cancel or change made-to-order or pre-order purchases once they have been confirmed.
In some circumstances, we can cancel your order as long as it has not shipped. If you would like to cancel your order please reach out to orders@annickm.com. We cannot guarantee the ability to cancel your order.
We can change your shipping address if your order has not been shipped out yet! Just send and email to orders@annickm.com. If you need to change the shipping address after the order has left our hands, you will need to make an account with the carrier and change it on your end. Please note that the carrier will likely charge extra for an address change!
Packages are shipped via traceable UPS, USPS or FedEx carrier. Orders over $500 will require a signature for delivery. You will receive an email with a tracking number when your order ships out. If you want an update on the whereabouts of your order, please contact the carrier directly. Filing a claim for packages lost or damaged in transit is the responsibility of the customer. Please contact the carrier directly to file a claim. We are happy to assist you after a claim has been filed.
U.S. Postal Service: 1-800-222-1811
UPS: Claim Support Website
FedEx: 1-800-463-3339
Au Fil Du Jour does not currently ship outside the United States.
We accept Visa, Mastercard, American Express, Discover, Stripe, Paypal and AfterPay.
All of our products are made by hand and are the result of a very thoughtful production process. Our products are meant to be used and loved in your home. As with any type of handmade goods, these will naturally experience wear and tear. We recommend following the care instructions we’ve shared here. If you experience a unique issue with any of our products, please feel free to reach out to orders@annickm.com and we would be more than happy to help you find a solution. We cannot offer store credit or exchanges for products that have experienced wear or washing.
Order cancellations must be made within 24 hours of order.
Made-to-order rugs and custom products are final sale.
We generally do not accept returns on non-defective items. If you believe you are eligible for a return or exchange, claims must be received via email within one week of order receipt. There is a 15% restocking fee for trade customers returning non-defective merchandise.
Samples and swatches are available upon request, and subject to availability.
Threaded throughout my life is a passion for art, design and craftsmanship combined with the exhilarating experience that comes from discovering new places, its people and learning about their culture. My life's travels around the globe have drawn and connected me to anything and everything handcrafted from those regions. Far stretch places such as Egypt, Morocco, Colombia, and Mexico to name a few. (this is where you begin telling the story of the places tied to the collections)
I've come to covet my own trove of one-of-a-kind treasures encompassing everything from furniture, wooden objects, pottery, and intricate woven textiles and embroideries. Each piece encapsulating the maker's manual skill and craftsmanship which shines through the beauty of the product. It speaks of their heritage and identity.
The seed was planted and inspired the creation of the brand - Annick M.
At the very core of the Annick M. brand are the collaborations with local artisans where their traditions are interpreted into unusual products for our modern life. Not only does this partnership provide an opportunity for the locals to earn a dignified living in doing what they do best and love; but most importantly their craftsmanship is preserved and passed onto future generations.
This is Annick M.. A brand woven with worldly passions.
